Omnichannel

Modules

Enjoy Voice, SMS, Web Chat, E-mail,

Fax and Social Channels on the

same unified solution!

Contact Management

Manage your Customers' information and keep track of their interactions across multiple Channels!

Open Channel

API

Develop your favorite custom channels (social networks, video...) in just few steps. Your Agents will then manage Customer interactions inside a single Omnichannel Desktop interface. 

Agent

Phone bar



Your Agents can login to their Queues, manage multiple Status and perform different Tasks, according to their assigned Skills, using the Windows Motion Phone bar.

Realtime

Monitoring

Use the Realtime panels to monitor your Agent's performances and to make dynamical changes in case of

urgency needs. 

Analytics and Reportings 

Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to your

business goals.

Custom

Dashboards

Every Contact Center is unique: build your own custom Dashboards to

monitor and improve its performances!

Automations

and Triggers

Make things automatically happen, according to previously defined

timing and actions.

Outbound

Motion Dialer 

Maximise your Agents talk time

using the Preview, Progressive

or Predictive dialing.

IVR System 

Easily design your IVR projects - Auto-attendant, Customer Satisfaction surveys, Call back etc… - using the powerful drag&drop web GUI!

Telco

Indepentent

Choose your preferred Provider!

Voice traffic is charged and billed separately by your Voice Provider / Carrier in accordance with

their terms and conditions.

Installation and Licensing

Deploy Motion on dedicated server,

virtual machine or even in the cloud.

Choose your pricing model: monthly flat rate or lifetime licenses based on concurrent agents and IVR channels.